7 Things to Consider When Deciding to Outsource Technical Support
Outsourcing services have been in use for a long time due to their numerous benefits, regardless of the particular organization’s size, industry and job requirements. Before, the decision to outsource...
View ArticleHow to Communicate Properly with your IT Support Provider
Talking to IT support services might be one of your least favorite things to do, or even fall under the category of your list of “things I’d rather not do,” but you’re inevitably going to encounter...
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7 Tools for Server Management
There’s no denying that technology plays a significant role in today’s business environment. Your business or company certainly uses technology in its daily operations, from simple encoding tasks and...
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6 Essential Skills That Your IT Service Desk Team Should Have
Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their...
View Article11 Key Features to Look for in an IT Helpdesk
An efficient IT helpdesk is a vital operations tool. When utilized properly, it can transform the way teams manage their daily tasks. If your company recently invested in a helpdesk software or is...
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How Robotic Process Automation is Transforming the Workplace
Technology has been transforming the workplace landscape over the years with a piece of innovation being added to make the process better. The industrial revolution had business owners build factories...
View Article5 Key Benefits of Corporate Knowledge Base Systems
Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they contact companies for...
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